Effective date: August 30, 2026
All products sold on kodelicense.com are digital software license keys, delivered electronically by email. Because a key can be viewed and activated the moment it is delivered, this policy works differently from a returns policy for a physical product — please read it before you buy.
When We Offer a Refund or Replacement
- Invalid or non-working key. If the key you received is invalid, already used, or fails to activate through no fault of your own, contact us with your order number. We will first attempt to verify the issue with the software publisher and send you a working replacement key; if a working replacement cannot be provided, we will issue a full refund.
- Duplicate or incorrect charge. If you were charged more than once for the same order, or charged an amount that does not match your order, we will refund the difference.
- Unrevealed key, requested quickly. If you contact us within 24 hours of purchase and the key has not yet been revealed, sent for activation, or redeemed, we can cancel the order and refund it in full.
When We Can’t Offer a Refund
Because license keys are delivered instantly and can be redeemed the moment you receive them, we generally cannot offer a refund once a key has been revealed, activated, or attached to an account, except where the key itself is defective as described above. This also applies to:
- Ordering the wrong product, edition, region, or number of users/seats
- System requirements that were clearly stated in the product description but not met by your device
- Change of mind after a key has been successfully activated
- Any use of the key that violates the software publisher’s own license agreement (EULA)
This policy does not affect any statutory rights you may have under the consumer protection laws that apply to you, which are not excluded or limited by this policy.
How We Verify a Refund Request
Before approving a refund or replacement for an invalid key, we check the key’s activation status with the software publisher to confirm it has not already been successfully activated or transferred elsewhere. This step protects genuine customers from losing out to fraudulent claims and is usually completed within one business day.
How to Request a Refund or Replacement
Email support@kodelicense.com with your order number and a description of the issue. Most requests are reviewed within one business day. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
Chargebacks
If you have a problem with an order, please contact us first — most issues can be resolved faster through a direct refund or replacement than through a card chargeback. Filing a chargeback for a key that was delivered and activated as described, without first giving us the chance to help, may result in the key being deactivated where the publisher allows this, and may affect your ability to order from us in future.
Contact Us
Questions about this policy can be sent to support@kodelicense.com.